• Thank you for using the services of TuneClub Limited, including our website (www.tuneclub.com) (“Website’), mobile applications (“App”), and any related online services and platforms we provide (collectively, the “Services”). TuneClub Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our Services. Please also read our Terms of Use which sets out the terms governing the Services.

If you have any questions about this Privacy Policy or your data rights, please contact us at: info@tuneclub.com.

Information We Collect 

We collect personal information from you when you interact with our Services,
including:

  • Contact Information: Such as first name, last name, email address, phone number, and postal address.
  • Account Information (App only): If you register or create an account via our App, we may collect your username, password, profile information, musical interests, skill level, or other voluntary profile data.
  • Device Information: We may collect information about the device you use to access our App or Website, including device model, operating system, unique device identifiers, and crash data to help us improve app performance.
  • Location Information (if applicable): If you enable location services on the App, we may collect your approximate location to personalise content or for app functionality.
  • Payment Information: When you purchase services, we collect information required for payment processing. We use Payment Card Industry (PCI) compliant third-party payment services, and we do not store your payment information.
  • Usage Information: Including how you interact with our Website and App, such as session duration, features used, navigation, and technical diagnostics.
  • Marketing and Tracking Information: Collected through cookies, SDKS, and tracking technologies, including Google Analytics, Google Ads, and Facebook Pixel, and mobile analytics tools, for advertising, and remarketing purposes.

How We Collect Your Information
We collect information directly from you and through automated technologies when you use our Website or App:

  • Directly: When you register an account, submit forms, participate in learning activities, or communicate with us by email or through the App.
  • Automated Technologies: Through cookies on the website and through SDK and analytics tools embedded in the App. Use of Your Information 

We may use the personal information we collect for the following purposes:

  • To provide Services: To complete transactions, manage orders, and provide customer support.
  • To provide and personalise your experience on the App: Including tailored learning content, experience recommendations.
  • To send in-app notifications or updates (if enabled).
  • To Improve Our Website, App, and Marketing: To analyse usage patterns, diagnose technical issues, optimise performance, and enhance functionality.
  • To communicate with You: To send updates, service notifications, marketing communications (with your consent), and respond to your inquiries.
  • To Deliver Targeted Advertising: Using data collected through Google Ads, Facebook Pixel, and other remarketing tools.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and data retention requirements.

Legal Bases for Processing Your Information 

In compliance with the GDPR, we process your personal data based on:

  • Consent: When you provide your personal information for marketing, communications, or specific features that require your consent.
  • Legitimate Interests: For analytics, functionality improvements, and marketing activities that are necessary for our business.
  • Legal Obligations: Where processing is required to comply with applicable laws. 

How We Share Your Information 

We may share your personal information with third parties in limited circumstances:

  • Service Providers: We use Stripe to process payments, Google Analytics and mobile analytics providers for analysis, , MailChimp for email communications, and other vendors as necessary for service delivery. These providers are contractually obligated to protect your data.
  • Advertising and Remarketing Partners: We use Google Ads, Facebook Pixel, and similar tools to serve targeted ads.
  • Legal and Compliance: We may disclose information to comply with legal obligations, enforce our policies, or protect our rights.

Payment Processing
All payments made through our Services are processed securely by Stripe. TuneClub does not store any payment card details. Stripe operates in compliance with PCI-DSS standards.

Cookies, SDKs, and Tracking Technologies
Our Website uses cookies to collect information about browsing activity, personalise content, and deliver targeted ads. Our App uses mobile SDKs to collect data on app usage, performance, and troubleshooting. You can manage your cookie preferences in your browser settings, and mobile device permissions for the App, Your Rights

You have certain rights regarding your data:

  • EU Residents (GDPR): You have the right to access, correct, erase, restrict, or object to our processing of your personal data. You may also have the right to data portability. Please contact us at info@tuneclub.com to exercise these rights.
  • Data Retention: We retain personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law. Data collected via Google Analytics, Facebook Pixel, and mobile analytics tools are retained according to those providers’ policies.

Third-Party Links and Social Media

Our Website may contain links to third-party sites or social media platforms. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

Children’s Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will delete it promptly. Please contact us if you believe we might have collected such information info@tuneclub.com.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at: info@tuneclub.com

By using our Services, including both the Website and the App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described.

TuneClub Limited
Email: info@tuneclub.com
Website:www.tuneclub.com