Thank you for visiting www.tuneclub.com (“Website”), owned and operated by TuneClub Limited, a limited liability company registered in Ireland. TuneClub Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our websites and the related mobile applications and services (collectively, the “Services’). Please also read our Terms of Use which sets out the terms governing the Services.
If you have any questions about this Privacy Policy or your data rights, please contact us at: info@tuneclub.com
- Information We Collect
We collect personal information from you when you interact with our Services, including:
- Contact Information: Such as first name, last name, email address, phone number, and postal address.
- Payment Information: When you purchase services, we collect information required for payment processing. We use Payment Card Industry (PCI) compliant third-party payment services, and we do not store your payment information.
- Usage Information: Including your IP address, browser type, operating system, and how you navigate our Website.
- Marketing and Tracking Information: Collected through cookies and tracking technologies, including Google Analytics, Google Ads, and Facebook Pixel, for Website analytics, advertising, and remarketing.
- How We Collect Your Information
We collect information directly from you and through automated technologies:
- Directly: When you provide information through our contact form, purchase services, or communicate with us by email at info@tuneclub.com.
- Automated Technologies: Cookies and tracking pixels (such as Google Analytics and Facebook Pixel) gather information on Website usage and enable remarketing through Google Ads and Facebook.
- Use of Your Information
We may use the personal information we collect for the following purposes:
- To Provide Services: To complete transactions, manage orders, and provide customer support.
- To Improve Our Website and Marketing: Using data analytics, we analyze usage patterns to enhance functionality, and we use remarketing tools (e.g., Google Ads and Facebook) to offer targeted advertising.
- To Communicate with You: To send updates, promotional messages, or respond to your inquiries. If you opt in, we may send marketing emails via MailChimp.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and data retention requirements.
- Legal Bases for Processing Your Information
In compliance with the GDPR, we process your personal data based on:
- Consent: When you provide your personal information for marketing, we process your data with your consent.
- Legitimate Interests: For analytics, marketing, and Website improvements.
- Legal Obligations: Where processing is required by law.
- How We Share Your Information
We may share your personal information with third parties in limited circumstances:
- Service Providers: We use Stripe to process payments, Google Analytics for Website analysis, and MailChimp for email communications. These providers are bound to protect your data and use it only for specified purposes.
- Remarketing Providers: We use Google Ads and Facebook Pixel to deliver targeted advertisements.
- Legal and Compliance: We may share information to comply with legal requirements, protect our rights, or respond to lawful requests.
- Payment Processing
Our Website allows visitors to purchase services, and all payments are processed securely by Stripe. Stripe processes payments in compliance with PCI-DSS standards, and your payment information is handled solely by Stripe.
- Cookies and Tracking Technologies
Our Website uses cookies, including those from Google Analytics, to collect information about Website usage, deliver personalised content, and provide targeted advertising through Google Ads and Facebook. You can manage your cookie preferences in your browser settings.
- Your Rights
You have certain rights regarding your data:
- EU Residents (GDPR): You have the right to access, correct, erase, restrict, or object to our processing of your personal data. You may also have the right to data portability. Please contact us at info@tuneclub.com to exercise these rights.
- Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Data collected via Google Analytics and Facebook Pixel is retained per their policies.
- Third-Party Links and Social Media
Our Website may contain links to third-party sites, such as our Facebook page (https://facebook.com/tuneclubmusic). We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.
- Security
We take reasonable measures to protect your personal information. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically.
- Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at: info@tuneclub.com
- Children’s Privacy
Our Website is not directed to children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If you are under 13, please do not attempt to register or submit any personal information through our Website. If we learn that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will delete that information as quickly as possible.
If you believe we might have any information from or about a child under 13, please contact us at info@tuneclub.com so we can promptly address the matter.
TuneClub Limited
Email: info@tuneclub.com
Website: www.tuneclub.com
By using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described.