Consumer Experience Representative | Logan, UT
Nexeo is seeking Consumer Experience Representatives to support a leading outdoor products organization. In this role, you will be the primary point of contact for consumers who are passionate about hunting, fishing, and outdoor gear. You will assist customers by providing product support, processing orders, coordinating returns, and generating sales through phone, email, and chat. This position offers steady hourly pay along with commission opportunities based on phone sales performance.
Responsibilities
• Serve as the primary responder to incoming consumer phone calls
• Respond to consumer phone calls and emails within 24 hours
• Provide product information and technical support via phone, email, and chat
• Enter and manage customer orders with 100% accuracy
• Coordinate consumer returns and prepare return shipping documentation
• Communicate order updates or changes to internal departments
• Maintain positive relationships with consumers and internal teams
• Troubleshoot product issues and offer effective solutions
• Deliver a high level of customer service to consumers and sales representatives
• Demonstrate strong initiative, problem solving abilities, and attention to detail
• Support order processing from initial purchase through final delivery
Qualifications
• Minimum of 2 years of customer service experience
• Strong verbal, written, and interpersonal communication skills
• Energetic, professional phone presence
• Ability to troubleshoot consumer product issues
• Technical aptitude and strong computer skills
• Ability to type 35–40 WPM
• Self starter with strong work ethic and a positive attitude
• Strong time management and multitasking skills
• Reliable attendance and punctuality
• Ability to work well in a team environment
Pay
• $16.50 per hour
• Commission available based on phone sales
Schedule
• Monday–Friday
• 8:00 AM – 5:00 PM
Nexeo Benefits
• Medical, Dental, Vision, Limited Life, Short-Term Disability.
• Refer a Friend Bonus | Other Financial Incentives (Bonuses).
• Weekly Pay | Direct Deposit | Rapid Pay Card.
• Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you.
Questions?
Call or Text our office today!
With 100+ jobs available, we're sure to find a job for you.
1476 North Main Street North Logan, Utah 84341
(P) (435) 363-9263
Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
customer service representative, call center, consumer support, product support, customer care, outdoor industry jobs, hunting gear support, fishing gear support, technical support, order processing, returns processing, phone-based customer service, customer experience, sales support, entry-level customer service, customer service full-time, Utah customer service jobs, inbound calls, ecommerce support, outdoor equipment customer service
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